Privacy Policy

At Elisa & Mae Sydney, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or place an order.

1. Information We Collect

When you visit our website or make a purchase, we may collect:

Your name and contact details
Email address and phone number
Billing and shipping address
Order and payment confirmation details
Device information, browser type and IP address
Website activity, such as pages viewed and products added to your cart

We collect this information directly from you, through our website and, where applicable, from service providers involved in your order.

2. How We Use Your Information

We may use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to customer enquiries
Manage returns, refunds and exchanges
Improve our website and services
Prevent fraud and maintain security
Send marketing emails where permitted
Meet legal and tax obligations

Where required by applicable privacy laws, we process personal information on the basis of fulfilling our contract with you, meeting legal obligations, your consent or our legitimate business interests.

3. Shopify & Payments

Our store is hosted on Shopify, which provides the platform we use to sell our products.

Payments are processed securely through trusted third-party payment providers.

We accept credit cards, Apple Pay, Google Pay and Shop Pay.

We do not store your full credit card details.

4. Sharing Your Information

We may share relevant information with trusted service providers, including:

Shopify
Payment processors
Shipping carriers
Suppliers and fulfilment partners
Customer support services
Email marketing platforms
Advertising and analytics providers, including Meta

We share information where necessary to provide our services, operate our business and meet legal obligations.

5. International Data Sharing

Our orders are shipped directly from suppliers in Asia.

To arrange delivery, we share the necessary order information with these suppliers, including your name, shipping address and relevant contact details.

Other service providers may also process or store personal information outside Australia and the European Economic Area.

Where required by applicable privacy laws, we take reasonable steps to protect personal information shared internationally and use appropriate safeguards for international transfers.

6. Marketing Emails

If you subscribe to our newsletter, we may send you updates about new arrivals, special offers and store news.

We send marketing communications where we have the required consent or other lawful permission.

You can unsubscribe at any time using the link in our emails or by contacting us.

7. Cookies & Advertising

Our website uses cookies and similar technologies to support shopping carts, checkout, website performance and analytics.

We may also use advertising tools, including the Meta Pixel, to measure advertising performance and show relevant advertisements.

You can manage cookies through your browser settings and any privacy controls available on our website.

Where required by law, we obtain consent before using non-essential cookies or tracking technologies.

8. Data Security & Retention

We take reasonable steps to protect your personal information against unauthorised access, misuse, loss or disclosure.

We retain information for as long as necessary to process orders, provide customer service, maintain business records and comply with legal obligations.

When information is no longer needed, we delete or securely dispose of it where appropriate and legally permitted.

9. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

Request access to your personal information
Ask us to correct inaccurate information
Request deletion of your personal information
Object to or request restrictions on certain processing
Request a copy of your information in a portable format
Withdraw consent where processing is based on consent
Unsubscribe from marketing communications

To exercise your rights, please contact us using the details below.

Some requests may be subject to legal exceptions or record-keeping requirements.

10. Privacy Complaints

If you have concerns about how we handle your personal information, please contact us.

We'll review your complaint and respond within a reasonable timeframe.

Depending on the laws that apply, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant data protection authority.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated date.

13. Contact Us

For any questions or enquiries, please feel free to contact us at info@elisamae.com.

Our customer care team is available Monday to Friday, 9:00 am to 5:00 pm, and Saturday and Sunday, 10:00 am to 4:00 pm (Sydney time).

We're always happy to help and will do our best to assist you with any questions or concerns.