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Terms of Service

These Terms of Service (“Terms”) govern your access to and use of [website domain] (the “Site”) and any purchases made through the Site. The Site is operated by BSMV Commerce V.O.F., trading as Elisa & Mae Sydney (“we”, “us”, “our”).

By visiting our Site or purchasing products from us, you agree to these Terms, together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy. If you do not agree to these Terms, please do not use our Site or services.

BSMV Commerce V.O.F.

Peerdsbroek 31

4834 BL Breda                       

The Netherlands

1. Online Store Terms

By using our website, you confirm that you are legally able to make purchases or have permission from a parent or legal guardian.

You agree not to use our website or products for any unlawful or unauthorised purpose.

2. Product Information & Availability

We do our best to display product descriptions, colours, sizes, images and other details as accurately as possible.

Please note that colours and appearance may vary slightly depending on your device, screen settings and lighting.

Product availability, descriptions and prices may change from time to time.

If a product becomes unavailable after you've placed an order, we'll contact you to arrange an appropriate solution or refund.

3. Pricing & Payments

All prices are displayed in the currency shown on our website and at checkout.

We accept secure payment methods, including:

  • Credit cards

  • Apple Pay

  • Google Pay

  • Shop Pay

Payments are processed through trusted third-party payment providers.

By placing an order, you confirm that you're authorised to use your selected payment method.

If we discover a pricing or product information error, we'll contact you and arrange an appropriate solution in accordance with applicable law.

4. Orders & Confirmation

When placing an order, you agree to provide accurate and complete billing, shipping and contact information.

After completing your purchase, you'll receive an order confirmation email.

We may need to cancel an order due to payment issues, unavailable stock, incorrect information or suspected fraud.

If we cancel an order after payment has been received, we'll issue a refund to your original payment method.

5. Shipping & Delivery

We offer free standard shipping across Australia.

Our estimated shipping times are:

  • Processing time: 1 to 3 business days (Monday to Friday)

  • Transit time: 8 to 12 business days (Monday to Friday)

  • Total estimated delivery: 9 to 15 business days

Orders are shipped directly from our suppliers in Asia using international shipping partners and local delivery services, which may include Australia Post.

Delivery times are estimates and may vary due to customs processing, carrier delays, public holidays or other unforeseen circumstances.

For more information, please read our Shipping Policy.

6. Returns & Refunds

We offer a 30-day money-back guarantee for eligible returns.

If you're not happy with your purchase, you can request a return within 30 calendar days of receiving your order.

For change-of-mind returns, customers are responsible for return shipping costs to our return facility in Asia.

Returns must meet the conditions outlined in our Returns & Refunds Policy.

Nothing in these Terms limits your rights under Australian Consumer Law or other applicable consumer protection laws.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We'll do our best to help, but cancellation may not be possible once an order has been processed or dispatched.

Any cancellation rights provided by applicable law remain unaffected.

8. Promotions & Discount Codes

From time to time, we may offer seasonal sales, special promotions and discount codes.

Promotions are subject to the conditions displayed at the time of the offer.

Unless otherwise stated, discount codes cannot be combined and may exclude selected products.

Any changes to promotions will be made in accordance with their advertised terms and applicable law.

9. Customer Accounts

If you create an account on our website, you're responsible for keeping your login details secure.

You agree to provide accurate and up-to-date information when placing orders or managing your account.

If you suspect unauthorised access to your account, please contact us.

10. Website Content & Intellectual Property

All content on our website, including text, images, logos, graphics and design elements, is owned by or licensed to Elisa & Mae Sydney or its content providers.

You may not copy, reproduce, distribute or use our website content for commercial purposes without permission.

11. Prohibited Use

You must not use our website to:

  • Engage in unlawful activities

  • Provide false or misleading information

  • Infringe intellectual property rights

  • Transmit viruses or harmful software

  • Collect personal information without authorisation

  • Interfere with website security or functionality

We reserve the right to restrict access where necessary to prevent misuse or unlawful activity.

12. Third-Party Services & Links

Our website may use third-party services, including Shopify, payment providers and shipping partners.

We may also include links to external websites.

These third parties may have their own terms and privacy policies. We are not responsible for content or services provided independently by third parties, except where applicable law requires otherwise.

13. Delays & Circumstances Beyond Our Control

Occasionally, circumstances outside our reasonable control may affect our ability to process or deliver orders.

These may include severe weather, natural disasters, customs delays, transport disruptions or other unexpected events.

If your order is affected, we'll do our best to keep you informed and assist with an appropriate solution.

Your rights under applicable consumer law remain unaffected.

14. Limitation of Liability

We take reasonable steps to provide accurate information, reliable service and a secure shopping experience.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any rights, remedies or liabilities that cannot legally be excluded or limited.

15. Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law.

If a product does not meet these guarantees, you may be entitled to a repair, replacement, refund or compensation, depending on the circumstances.

These statutory rights apply independently of our 30-day money-back guarantee and cannot be excluded by our store policies.

16. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable privacy laws.

Please read our Privacy Policy for information about how we collect, use, store and share your personal information.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on this page with an updated date.

Changes will not remove rights or remedies that apply to orders already placed.

18. Governing Law

Nothing in these Terms of Service excludes or limits any rights or remedies available to customers under the Australian Consumer Law or other applicable consumer protection laws.

19. Contact Us

For any questions or enquiries, please feel free to contact us at info@elisamae.com.

Our customer care team is available Monday to Friday, 9:00 am to 5:00 pm, and Saturday and Sunday, 10:00 am to 4:00 pm (Sydney time).

We're always happy to help and will do our best to assist you with any questions or concerns.